This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Expert Project Pty. Ltd., Level 3 / 33 Longland Street, Newstead QLD 4006 Brisbane.
- Account means a unique account created for You to access our Service or parts of our Service.
- Website refers to Expert Consulting Operating System (ECOS), accessible from https://expertconsultingos.com
- Service refers to the Website and AI-powered consulting services.
- Country refers to: Queensland, Australia
- Service Provider means any natural or legal person who processes the data on behalf of the Company.
- Personal Data is any information that relates to an identified or identifiable individual.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Usage Data refers to data collected automatically, either generated by the use of the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number (optional)
- Company information (optional)
- Usage Data
AI Interaction Data
In addition to standard personal data, we collect and process:
- Conversation history with AI agents
- AI-generated content and recommendations
- Agent interaction patterns and preferences
- Business frameworks and methodologies you create
- API usage logs and token consumption data
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
Types of Cookies We Use
- Necessary / Essential Cookies: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
- Cookies Policy / Notice Acceptance Cookies: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
- Tracking and Performance Cookies: These Cookies are used to track information about traffic to the Website and how users use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service.
- To provide AI-powered consulting services: to deliver personalized AI agent interactions and recommendations.
- To improve AI models: Your conversations and interactions may be used to improve AI service quality.
- To contact You: To contact You by email regarding updates, new features, or service announcements.
- To manage Your requests: To attend and manage Your requests to Us.
- For business analytics: To analyze platform usage and improve user experience.
Sharing of Your Personal Data
We may share your personal information in the following situations:
- With Service Providers: We share data with third-party AI providers (OpenAI, Anthropic, Perplexity) to deliver AI services.
- For Business transfers: We may share or transfer Your personal information in connection with any merger, sale of Company assets, or acquisition.
- With Affiliates: We may share Your information with Our affiliates, including Expert Project and related companies.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Conversation data and AI interactions are retained to provide continuous service improvement and personalized experiences. You may request deletion of your data at any time by contacting us.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This may include transfer to servers located in the United States and other countries where our AI service providers operate.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
GDPR Privacy
Your Rights under the GDPR
If You are within the EU, You have the right to:
- Request access to Your Personal Data: You can access, update or request deletion of Your Personal Data.
- Request correction: You have the right to have any incomplete or inaccurate information corrected.
- Object to processing: You have the right to object to our processing of Your Personal Data.
- Request erasure: You have the right to ask Us to delete or remove Personal Data.
- Request transfer: We will provide Your Personal Data in a structured, machine-readable format.
- Withdraw consent: You have the right to withdraw Your consent on using your Personal Data.
CCPA Privacy (California Residents)
Your Rights under the CCPA
If You are a resident of California, You have the following rights:
- The right to notice: You must be properly notified which categories of Personal Data are being collected.
- The right to access / the right to request: You can request information regarding disclosure of Your Personal Data.
- The right to say no to the sale of Personal Data: You have the right to ask us not to sell Your Personal Data.
- The right to know about Your Personal Data: You have the right to request information about collected data.
- The right to delete Personal Data: You have the right to request deletion of Your Personal Data.
- The right not to be discriminated against: You will not be discriminated against for exercising Your rights.
Do Not Sell My Personal Information
We do not sell personal information. However, our Service Providers (such as our AI model providers) may use technology that processes personal information in ways that may be considered a "sale" under CCPA. You can opt out by contacting us.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
ECOS (Expert Consulting Operating System) is operated by Expert Project Pty. Ltd.
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